The Chancellery and Corporate Communications Division (BKK) is committed to providing services which are efficient, professional, responsive, ethical, and imbued with integrity, in accordance with our Client Charter:

  1. To ensure every grievance via e-aduan (visitors category) is answered within one (1) working day from the date the complaint is received

  2. To provide preliminary feedback to complaints published in newspapers or made through official letters, within three (3) working days from the date each complaint is published or received

  3. To ensure every application for the display of banners and buntings is processed and approved within three (3) working days from the date the completed items are received

  4. To ensure every request for souvenirs is processed and approved within three (3) working days following submission of a fully furnished application form

  5. To ensure every invitation to the media is made within three (3) working days before an event is held

  6. To ensure every request for video recording services is processed and approved within five (5) working days following submission of a fully furnished application form

  7. To ensure every request for photography services is processed and approved within five (5) working days following submission of a fully furnished application form

  8. To ensure 70% of calls are answered before 13 seconds are up (within 3 rings)